Privacy Policy

1. Introduction

Shan Herald Agency for News (SHAN) (“we,” “our,” or “us”) operates radio.shannews.org website (collectively, the “Service”) and the SHAN News (Official) mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and ensuring transparency about our data practices. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information We Do NOT Collect

We do not collect, store, or process any personal information that can identify you, including but not limited to:

Names, email addresses, or contact information
Personal identifiers or account information
Location data or geographic information
Browsing history or user behavior data

2.2 Analytics Information

We use Google Analytics to understand how our Service is used. Google Analytics may collect:

Device information (device type, operating system)
Usage statistics (pages viewed, time spent)
Technical information (IP address, browser type)

This information is collected and processed by Google according to their privacy policy and is used solely for improving our Service. You can learn more about Google Analytics’ data practices at https://policies.google.com/technologies/partner-sites.

2.3 Bug Reports and Feedback

When you voluntarily submit bug reports or feedback through our Service, you may choose to include:

Photos or videos demonstrating issues
Audio recordings explaining problems
Device information relevant to the reported issue

This information is collected only when you explicitly choose to provide it for support purposes.

3. Mobile App Permissions

Our mobile application requests the following permissions to provide you with the best experience:

3.1 Camera Permission

Purpose: To allow you to take photos when reporting bugs or providing feedback
Usage: Only activated when you choose to attach photos to reports
Data Storage: Photos are only processed for report submission and not stored permanently

3.2 Photo Library/Gallery Access

Purpose: To allow you to select existing photos for bug reports
Usage: Only when you choose to attach photos from your device
Data Storage: We do not store or access your photo library beyond your specific selections

3.3 Audio/Microphone Permission

Purpose: To record audio explanations for bug reports or feedback
Usage: Only when you actively choose to record audio
Data Storage: Audio recordings are processed only for report purposes

3.4 Push Notifications

Purpose: To send you news updates and important announcements
Usage: You can enable or disable notifications in your device settings
Data Storage: We store notification tokens, but no personal information

3.5 Background Service

Purpose: To ensure timely delivery of news updates and notifications
Usage: Operates only for app functionality
Data Storage: No personal data is processed during background operations

4. How We Use Information

The limited information we collect is used solely for:

Improving our news service and user experience
Responding to bug reports and technical issues
Analyzing service performance through Google Analytics
Delivering news content and notifications

5. Information Sharing and Disclosure

We do not sell, trade, or rent your information to third parties. Information may be shared only in the following circumstances:

5.1 Service Providers

Google Analytics for service analysis

5.2 Legal Requirements

We may disclose information if required by law or to:

Comply with legal obligations
Protect our rights and safety
Prevent fraud or security issues

6. Data Security

We implement appropriate security measures to protect any information processed through our Service:

Secure data transmission protocols
Limited data collection practices
Regular security assessments

7. International Data Transfers

Our business operates from Thailand and Myanmar, but our Service is available worldwide. Any data processing may involve transfers between these jurisdictions and where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

8. Children’s Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your information:

Right to access information we hold about you
Right to correct inaccuracies
Right to delete your information
Right to restrict processing
Right to data portability

Since we collect minimal information, these rights may have limited application to our Service.

10. Third-Party Services

10.1 Google Analytics

Our Service uses Google Analytics. You can learn about Google’s privacy practices at: https://policies.google.com/privacy

10.2 App Store Policies

Our mobile app complies with:

Google Play Store policies
Apple App Store policies

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page
Updating the “Last Updated” date
in-app notification

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Jurisdiction and Governing Law

This Privacy Policy is governed by the laws of Thailand. Any disputes will be resolved in the courts of Thailand.